PRIVACY POLICY – KOLI CATCH

1. Introduction

Koli Catch is operated by Sea to Plate ("Company", "Koli Catch", "we", "our", "us").

We are committed to protecting the privacy and security of personal information shared by users ("you", "your") while accessing or using our website, mobile application, or services (collectively, the "Platform").

This Privacy Policy explains how we collect, use, store, share, and protect your information.

By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time without prior notice to ensure compliance with applicable laws or operational changes.

Updated versions will be posted on this page. Continued use of the Platform constitutes acceptance of the revised policy.

3. Information We Collect

A. Information You Provide Directly

We may collect the following personal information when you register or place an order:

• • Name
• • Mobile number
• • Email address
• • Delivery address and pincode
• • Order details and preferences

B. Transaction & Payment Information

Payments are processed through secure third-party payment gateways.

We do not store card, UPI, or banking details on our servers. Such data is handled as per the payment provider's privacy policies.

C. Customer Support & Feedback

• • Communication records with customer support
• • Feedback, reviews, or survey responses
• • Call recordings (for quality and training purposes)

D. Usage & Device Information

We may collect:

• • IP address
• • Device type, OS, browser
• • App usage behavior (screens viewed, interactions, crashes)
• • Date & time of access

E. Cookies & Tracking Technologies

Cookies help us:

• • Improve user experience
• • Analyze traffic and usage patterns
• • Enable secure login sessions

You may disable cookies via browser settings, though this may limit certain features.

4. How We Use Your Information

We use your information for:

• • Account creation and authentication (OTP-based login)
• • Processing orders and deliveries
• • Customer support and grievance handling
• • Sending order updates, service notifications, and promotional messages
• • Improving platform performance and user experience
• • Compliance with legal and regulatory obligations

5. Marketing & Communication

By using our Platform, you consent to receive:

• • SMS, WhatsApp, email, or app notifications related to orders and services
• • Promotional communications (you may opt out anytime)

This consent applies even if your number is registered under NDNC/DND.

6. Sharing of Information

We do not sell or rent your personal data.

We may share limited information with:

A. Service Providers

• • Delivery partners (in-house or third-party)
• • Payment gateway providers
• • SMS, WhatsApp, and email communication providers
• • Cloud and analytics service providers

B. Legal & Regulatory Authorities

Information may be disclosed if required by law, court order, or government authority.

C. Business Transfers

In case of merger, acquisition, or restructuring, user data may be transferred as part of business assets with appropriate safeguards.

7. Data Security

We implement reasonable security practices including:

• • Secure servers and access controls
• • Limited access to personal data on a need-to-know basis
• • Regular monitoring and system updates

However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal information only as long as necessary to:

• • Provide services
• • Comply with legal obligations
• • Resolve disputes

Once data is no longer required, it is securely deleted or anonymized.

9. Your Rights

You have the right to:

• • Access your personal data
• • Request correction or deletion
• • Withdraw consent for marketing communications

Requests can be sent to:

📧 info@kolicatch.io

Note: Withdrawing consent may limit access to certain services.

10. Children's Privacy

Our Platform is intended for users 18 years and above.

We do not knowingly collect data from minors. If such data is identified, it will be deleted immediately.

11. Third-Party Links

Our Platform may contain links to third-party websites or services.

We are not responsible for their privacy practices and encourage you to review their policies.

12. Grievance Redressal

If you have concerns regarding your data or this Privacy Policy, contact:

13. Governing Law

This Privacy Policy is governed by the laws of India, including:

• • Information Technology Act, 2000
• • IT (Reasonable Security Practices & Sensitive Personal Data) Rules, 2011

All disputes shall be subject to the jurisdiction of courts in Maharashtra.